Frequently asked questions

Choose a main photo: the large photo you see in the finished mosaic. Then add your small photos, for example a few hundred from your photo library. Within seconds, you'll see your mosaic: your main photo made up of all your small photos. Like it? Order it as a digital file, a print or a video.

No. In a photo collage, your photos sit side by side and each one stays a separate picture. A photo mosaic is one big picture: your main photo, made up of hundreds of small photos. From a distance you see the main photo; up close you recognise each small photo.

Yes. You can create and preview your mosaic for free, without an account. You can also share or save a free low-resolution version with our website address in the corner. You only pay when you order a digital file, a print or a paid video. One video per mosaic is free.

A close-up, such as a face, works best. Choose a sharp photo with clear colours that is not too dark. A group photo or a photo with text usually works less well.

You need at least 20 photos. With around 150 different photos, you can already make a lovely mosaic. The more different photos you use, the less often they repeat. You can use up to 5,000 photos. Duplicate photos are skipped automatically.

Yes, every photo appears at least once in your mosaic, unless you choose more photos than there are tiles. Photos whose colours best match a particular area of your main photo appear more often.

Yes, with “Make a mosaic together”. You share one link or QR code with the group, for example with family, colleagues or wedding guests. Everyone then adds their own photos from their own phone, with no app and no account. Collecting photos is free. Then you make the mosaic from all the photos. You'll find “Make a mosaic together” in the menu.

Your mosaic is made in your own browser: your photos stay on your phone or computer until you place an order. Only then do we receive them to fulfil your order. We keep them for 90 days after an order, or for 14 days after a free video or an unpaid order, before deleting them automatically. If you choose 'Save to my account', we keep your photos in your account for 14 days. If you choose to send your photos from your phone to the maker, they only stay with us briefly: we delete them within 24 hours. If you share a link to your mosaic, your photos reach us too: anyone with the link can see your mosaic and zoom in on the small photos. The link works for 90 days from when you share it; if someone orders through the link, the 90 days start again. During that time we keep only what the link needs: the mosaic, the main photo and the small photos in it. After that we delete them automatically. If you stop sharing earlier, the link stops working straight away and we delete those files, except what is needed for an order placed through the link. For a group mosaic, you choose which photos to send to the organiser using the 'Send' button. We send smaller copies of those photos; the originals stay on your device. We automatically delete the copies 3 months after photo collection ends.

No. You can find your order again through the link in your confirmation email. Want to see your orders on another device as well? Log in with your email address: you receive a 6-digit code, no password needed.

You don't need one. EasyMoza works in the web browser of your phone, tablet or computer, so there is nothing to install. On a phone, you choose your photos straight from your photo library. Making and previewing your mosaic is free.

They are three presets. Natural: the small photos are clearest in their original colours. Stronger main photo: your main photo stands out more. Balanced sits between the two and is usually the best choice.

This is about the size of the small photos. Standard: more small photos, with a sharp main photo and small photos that are easy to recognise; usually the best choice. Larger: fewer small photos, each shown at a larger size and easier to recognise; your main photo becomes slightly less sharp. In the mosaic maker, the (i) shows how large each small photo will be on your print.

With At least 1×, 2× or 3×, each small photo appears at least that often in your mosaic. With All equally often, every photo appears about as often. At least 1× usually gives the best picture, because each photo goes to the spot where it fits best. You find this under Advanced settings (in Settings).

Yes. Under Advanced settings (in Settings), choose Colour, Black & white or Sepia (warm brown, like an old photo).

Colour adjustment tints each small photo slightly so your main photo is easier to recognise: a higher setting makes it clearer, while a lower setting keeps the small photos looking more natural. Main photo overlay places a faint version of your main photo over the mosaic: a little makes faces sharper, but too much makes the small photos harder to see.

Under Advanced settings (in Settings) there is the button Reset to defaults. It sets everything back to Balanced and Standard.

Select a photo from your small photos. Then choose which part appears in the tile, or remove the photo.

There's an (i) next to Settings and beside each option. Select it for a short explanation.

No, we take care of that. We regenerate your mosaic at high resolution to match the size you choose. For a digital file, we show the largest print size at which it will remain sharp. Your small photos don't need to be large: ordinary photos from your phone are enough.

Your mosaic as a high-resolution digital file (XL or XXL), as a poster, as a print on Dibond, acrylic glass or canvas, or as a video with music. Want to put it in a photo frame? Choose the poster: it comes unframed, so you can choose your own frame. Prices are shown when you select Order.

Making and viewing your mosaic is free. You only pay when you order: a digital file from €5.95, a print from €49 and a Full HD video from €19.95, VAT included. One video per mosaic is free. Shipping to the Netherlands, Belgium and Germany is free. All prices per size and material are on the Prices page.

After payment, we create a high-resolution JPG of your mosaic. As soon as it's ready, you'll receive an email with a download link. The link is also available on your order page and remains valid for 3 months. You can use the file to have your mosaic printed wherever and as often as you like.

You choose a video style, landscape or portrait format, the music and, if you like, text at the beginning and end. Your video is usually ready a few minutes after ordering. You'll receive a link to watch, share and download it as an MP4 file. You can make one free video per mosaic (Zoom out in 720p, with preset music and our logo at the end). A paid video is in Full HD, includes your own text and music of your choice from our collection, and has no logo. Paid videos stay online for a year; the free video stays online for 3 months.

Yes. The music in our videos belongs to us. You may save, show and share your video with the music included, on YouTube, Instagram, TikTok or WhatsApp too.

Before your mosaic goes to the printer, it is checked automatically. If it needs extra attention, we review it ourselves. We ship your print within 3 working days. Once it's on its way, you'll receive an email with a link to track your parcel.

After payment, your mosaic is locked for a while: with a print until it has been shipped, with a digital file or video until it is ready. You can still order more of the same mosaic. Need to change something about a print? Email us right away with your order number. You can always make a new mosaic.

We ship prints to all EU countries. Shipping is free to the Netherlands, Belgium and Germany; shipping to other EU countries starts at €10. You'll see the cost for your country when you select it. Digital files and videos can be ordered from anywhere in the world.

Enter your code at checkout, under 'Have a gift card or code?'. You will see right away what is left to pay. Codes and gift cards from our previous site remain valid until 31 December 2027.

Yes. On the 'Buy codes' page you choose how many codes you want of each kind: XL, XXL or a video. From 5 codes you get 10% off, from 10 codes 15% and from 25 codes 20%. You get the codes straight away by email and on your order page. Each code can be used once, for one product, and you have 2 years to use it: handy as a gift or for a class, club or company.

Yes. In the same browser your mosaic is simply still there next time. Want to continue on another phone or computer? Under your mosaic, choose 'Save to my account'. You log in with your email address (no password) and find your mosaic in your account. We then keep your photos for 14 days; you can save 3 mosaics at a time.

You pay securely online through our payment partner Adyen, using iDEAL (Netherlands), Bancontact (Belgium), a credit card, Apple Pay or PayPal.

Your print is made especially for you from your own photos, so the right of withdrawal does not apply. For a digital file or a paid video, you have 14 days to change your mind and get your money back. Just email us with your order number. If something is wrong with your order, for example if a print is damaged or you receive something different from what you ordered, let us know as soon as possible, ideally with a photo, and we'll find a solution together.